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Genpact

Hyderabad · On-site

Technical Associate - Application Support 5A

Full-timePosted
Salary
Not disclosed
Eligible batches
2024 · 2025 · 2026
Degree
Bachelor's, Master's
Location
HyderabadOn-site
Apply by
15 Dec 2026

About the role

Genpact is looking for a Technical Associate to provide application support for its AI‑driven solutions. Based in Hyderabad, you will work on‑site, handling day‑to‑day issues, monitoring SQL jobs, and ensuring smooth operation of critical business applications.

Responsibilities

  • Participate in status calls and keep stakeholders updated.
  • Monitor, debug and resolve failures in SQL jobs.
  • Address ad‑hoc reporting queries from users.
  • Escalate critical incidents to vendors and provide on‑site support when needed.
  • Deliver technical support for application‑related problems and minimise downtime.
  • Collaborate with internal teams to configure, test and deploy software updates and patches.

Eligibility

  • Bachelor's degree in Computer Engineering, Computer Science or Information Technology, or a Master's in Software Engineering.
  • Strong command of English (minimum A2 level).

Skills

Agile methodologyCollaboration toolsDesign thinkingInclusionITIL frameworkITIL practicesMicrosoft Access VBAPersonal effectivenessProcess automationsRelease management

Resume keywords

  • Agile methodology
  • Collaboration tools
  • Design thinking
  • Inclusion
  • ITIL framework
  • ITIL practices
  • Microsoft access vba
  • Personal effectiveness
  • Process automations
  • Release management
Tailor my resume with these

Benefits

  • Opportunity to work on AI‑powered transformation projects.
  • Mentorship and learning programs to accelerate career growth.
  • Access to a global network of over 140,000 technology professionals.
  • Inclusive, values‑driven culture that encourages curiosity and innovation.
Apply now

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About Genpact

Runs and modernises finance, customer care and supply chain operations for large companies worldwide, and builds data, AI and digital technology for them.

Founded 1997 · 5000+ employees · HQ New York, New York, United States

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