Graduate Trainee - Online Reputation Management

About the role

The Graduate Trainee – Online Reputation Management position offers fresh graduates a hands‑on opportunity to monitor brand conversations, respond to user feedback, and support brand perception across social media and digital channels. You will work with ORM and social listening tools while gaining exposure to leading advertising campaigns.

Responsibilities

• Track and review user comments, suggestions, and complaints on social platforms both manually and via ORM tools.
• Respond to negative feedback within defined SLAs to maintain a positive brand experience.
• Boost brand visibility by addressing queries and highlighting positive mentions.
• Generate daily, weekly and monthly performance reports on ORM activities.
• Analyze audience sentiment and provide insights to improve brand positioning.
• Collaborate with cross‑functional teams to ensure consistent messaging.

Eligibility

• Graduate or UGC‑approved Diploma in Mass Media, Marketing Communication, Advertising or related fields.
• Strong written and verbal communication abilities.
• Proficiency in MS Office suite (Word, Excel, PowerPoint).
• Detail‑oriented, quick learner and comfortable in a fast‑paced environment.

Skills

• Excel
• MS Office (Word, PowerPoint)
• ORM tools
• Social listening platforms
• Good interpersonal and coordination abilities
• Ability to multitask and meet deadlines

Benefits

• Structured training and mentorship program.
• Exposure to top brands and integrated communication campaigns.
• Learning from industry professionals.
• Potential conversion to a full‑time role based on performance.