Fraud Operations Specialist

About the role

The Fraud Operations Specialist at Citi in Pune is an entry‑level position that supports daily operational activities such as record keeping, account set‑up, and document management. The role acts as a bridge between operations teams, relationship managers, project managers, custodians and clients, ensuring compliance, risk mitigation and smooth workflow across Citi's banking services.

Responsibilities

• Follow standard procedures to complete complex tasks and investigate issues that require detailed research.
• Provide guidance to junior staff, lead special projects, and deliver training to new hires within the unit.
• Perform basic data analysis, research and manage workflow for a wide range of banking products and services.
• Communicate critical information to senior managers and support initiatives that reduce organizational loss.
• Assess risk in business decisions, uphold Citi’s reputation, and ensure adherence to laws, policies and ethical standards.

Eligibility

• Bachelor’s degree in any discipline.
• 0‑3 years of relevant experience; fresh graduates are encouraged to apply.
• Strong attention to detail and ability to work with complex spreadsheets and databases.

Skills

• Advanced Excel (including AI‑enhanced features) and Power BI.
• Proficiency with databases and spreadsheet management.
• Basic understanding of retail banking and credit‑card processes (preferred).
• Lean certification is a plus.

Benefits