Cloud Engineer I

About the role

As a Cloud Engineer I at 11:11 Systems, you will work in a hybrid setting from Bangalore, providing first‑line cloud support to customers. You will handle ticket intake, troubleshoot cloud infrastructure issues, and ensure service level commitments are met while gaining exposure to AWS, VMware, and OpenStack environments.

Responsibilities

• Act as the primary point of contact for customers, delivering support via chat, phone, and email.
• Manage the ticketing queue to ensure rapid response and resolution.
• Participate in an on‑call rotation for after‑hours incidents.
• Provide accurate, professional responses and escalate complex tickets to L2/L3 teams.
• Take ownership of incidents, following 11:11 Systems’ best‑practice guidelines.
• Maintain compliance with data handling policies and complete required training.
• Collaborate with teammates while upholding the company’s code of ethics and values.

Eligibility

• High school diploma with at least one year of hands‑on, customer‑facing technical support experience.
• Strong investigative, written, and verbal communication abilities.
• Positive attitude, high energy, and a desire for technical growth.
• Ability to manage multiple tasks independently and meet deadlines.
• Legal eligibility to work in India without visa sponsorship.

Skills

• Experience with cloud platforms such as AWS.
• Knowledge of virtualization technologies like VMware and OpenStack.
• Proficiency in troubleshooting, incident management, and customer support.
• Familiarity with Linux environments and basic scripting.

Benefits