Netomi

About Netomi

Netomi is an enterprise artificial-intelligence customer-service company that builds agentic and conversational AI products designed to automate customer interactions across email, chat, voice, and messaging channels. The company was founded in 2016 by Puneet Mehta and operates from offices in San Mateo, California, and Gurugram, Haryana, with additional team presence in other markets. The Netomi platform combines large-language-model-based generative AI with retrieval-augmented generation, intent and entity recognition, workflow integration, and analytics to allow brands to automate first-line customer-support contacts, deflect repetitive tickets, and assist live agents. The product integrates with major customer-relationship-management and contact-centre systems and is deployed for use cases including order tracking, returns and refunds, account management, technical support, and travel and hospitality service interactions. Netomi's customer base spans large consumer brands across retail and e-commerce, travel and hospitality, financial services, telecommunications, and gaming. The company has raised institutional venture-capital funding from investors including Index Ventures, WndrCo, Y Combinator, and others, and it has been recognised by industry analysts and awards in the conversational-AI and customer-experience-automation categories. Indian fresher and early-career hiring at Netomi is centred in its Gurugram engineering and customer-success office and typically targets software-engineer, machine-learning-engineer, data-engineer, NLP-engineer, customer-success, and solutions-engineering roles, with positions sourced through Netomi's people-and-culture careers portal.

Office locations