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Zendesk

Pune · Hybrid

Services Consultant

Full-timePosted
Salary
Not disclosed
Experience
6–12 years
Eligible batches
2020
Location
PuneHybrid

About the role

Zendesk is looking for a Services Consultant to join its Managed Services team in Pune. The role blends technical configuration of Zendesk solutions with customer‑facing consulting, helping clients optimise and expand their usage of the platform while working in a hybrid setting.

Responsibilities

  • Maintain deep product knowledge across the Zendesk suite.
  • Manage a portfolio of customer requests, prioritising tasks within allocated hours.
  • Guide customers on best‑practice configuration, offering proactive advice and business‑level consultation.
  • Collaborate with global Managed Services consultants to gather requirements, propose solutions, and scope work.
  • Perform detailed account reviews, analyse configurations, and recommend improvements.
  • Design, test, and roll out complex configuration changes in production environments.
  • Contribute to process enhancements and drive initiatives within the rapidly growing team.

Eligibility

  • 6‑12 years of professional consulting or customer‑success experience, preferably in a customer‑facing role.
  • Physical presence in Karnataka or Maharashtra, based out of Pune.
  • Strong communication skills; fluency in German, French or Spanish is a plus.

Skills

  • Hands‑on experience with Zendesk or similar customer‑experience platforms.
  • SQL and Python scripting for data‑driven analysis.
  • Proficiency with analytical tools such as Excel, Tableau or Power BI.
  • Excellent interpersonal abilities to interact with internal teams and customer stakeholders.
  • Attention to detail for making high‑impact production changes.

Resume keywords

Asked for

  • SQL
  • Python
  • Excel
  • Tableau
  • Power BI
  • Zendesk

Nice to have

  • German
  • French
  • Spanish
Tailor my resume with these
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About Zendesk

Zendesk builds software that helps businesses deliver better customer experiences.

Founded 2007 · 1001-5000 employees · HQ San Francisco, USA

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