Associate

About the role

Wipro is hiring fresh candidates for an Associate role in Pune. The role involves providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs.

Responsibilities

• Provide customer support by managing transactions while maintaining required quality standards
• Diagnose and troubleshoot client queries to deliver timely and effective product support
• Guide customers through step-by-step solutions and help them understand product features and navigation
• Maintain accurate logs and records of all client interactions

Eligibility

• Any degree
• Strong communication skills
• Ability to organize information, solve problems efficiently, and work effectively in a customer-focused environment

Skills

• Technical support
• Customer service
• Problem-solving
• Communication

Benefits

• Best in industry salary
• Opportunity to work with a leading technology services and consulting company