Remote
Phone Number specialist 1
- Salary
- Not disclosed
- Experience
- 2–4 years
- Eligible batches
- 2022 · 2023 · 2024
- Location
- Remote
About the role
Twilio is looking for a Phone Number specialist to join its global phone‑number operations team. The role is remote within India and focuses on helping customers port numbers, procure short codes and Sender IDs, and troubleshoot related issues using basic technical tools.
Responsibilities
- Respond to customer inquiries via email, ensuring a smooth experience.
- Diagnose and resolve product or service issues ranging from basic to intermediate complexity.
- Log interactions, categorize tickets, and maintain accurate records.
- Handle carrier partner notifications and coordinate resolutions.
- Manage complex cases promptly while keeping stakeholders informed.
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Eligibility
- 2‑4 years of experience supporting global customers in operations, preferably in e‑commerce or telecommunications.
- Willingness to work flexible, rotational schedules.
- Strong written and verbal communication skills.
- Detail‑oriented with good organizational abilities.
Skills
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Asked for
- SQL
- APIs
- Data analytics
Nice to have
- Looker
- Tableau
Benefits
- Competitive compensation.
- Generous time‑off, parental and wellness leave.
- Healthcare coverage and retirement savings program.
- Opportunities for volunteering and community impact.
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About Twilio
Twilio is an American cloud communications platform-as-a-service (CPaaS) company headquartered in San Francisco, California that provides programmable APIs for messaging, voice, video, and customer-engagement applications.
Founded 2008 · 5000+ employees · HQ San Francisco, California, United States
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