Thane · On-site

IT Incident Management Analyst II

Full-timePosted 5 Nov

Salary: Not disclosed
Eligible batches: 2024 · 2025 · 2026
Location: ThaneOn-site

About the role

Teleperformance is looking for an IT Incident Management Analyst II to lead end‑to‑end investigations of IT problems, drive root‑cause analysis and implement corrective actions. The role focuses on analysing incident trends, reducing repeat issues and improving overall service quality while supporting a collaborative, inclusive workplace.

Responsibilities

Conduct comprehensive investigations of IT incidents from detection to resolution.
Identify root causes, document findings and coordinate preventive measures.
Analyse incident trend data to spot recurring problems and recommend fixes.
Produce reports that highlight repeat incidents and support continuous improvement.
Implement process enhancements that lower operational risk and boost service quality.
Ensure work complies with professional standards and aligns with time, cost and quality goals.

Skills

Incident management and problem investigationRoot‑cause analysisTrend analysis and reportingProcess improvement and efficiencyOperational risk mitigationService quality enhancement