Mohali · On-site

Email/Chat Process Associate

Full-timePosted 21 Oct

Salary: ₹2–3 LPA
Experience: 0–1 yearsFreshers welcome
Eligible batches: 2025 · 2026
Location: MohaliOn-site

About the role

As an Email/Chat Process Associate at Teleperformance in Mohali, you will handle customer queries via email and live chat, using CRM and ticketing tools to resolve issues efficiently. The position is open to fresh graduates (10th+2) with no prior experience required.

Responsibilities

Respond to customer emails promptly and accurately.
Manage live‑chat conversations, ensuring timely resolutions.
Log and track tickets in the assigned CRM system.
Follow established processes to maintain service quality.
Collaborate with team members to share best practices.
Maintain documentation of interactions for future reference.

Eligibility

Graduation batch 2025 or 2026.
Minimum education: 10th + 2.
Freshers – no prior work experience needed.

Skills

Familiarity with CRM tools.Strong email support capabilities.Live‑chat handling experience.Knowledge of ticketing systems.Good customer service orientation.

Resume keywords

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Crm toolsEmail supportLive chatTicketing systemsCustomer service

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