Jr Customer Service Executive

About the role

The Junior Customer Service Executive will support program management activities within Tata Communications' service delivery team in Chennai. Working under supervision, the role involves monitoring project progress, preparing documentation, analysing data and contributing to key initiatives while building expertise in telecom operations.

Responsibilities

• Monitor project progress proactively and flag any deviations.
• Resolve issues promptly and initiate corrective actions as needed.
• Prepare reports and maintain project documentation.
• Analyse databases and conduct quantitative and qualitative research.
• Participate actively in important projects as a full contributing team member.

Eligibility

• Engineering graduate or equivalent qualification.
• Freshers from the 2024, 2025 or 2026 graduating batches.
• No prior work experience required.

Skills

• Service delivery
• Program management
• Telecommunication technology
• Project portfolio management
• Database analysis

Benefits