Research Intern

About the role

Sprinklr is inviting online applications for the role of Research Intern (UX & Product Research) at its technology R&D facility in Gurgaon, Haryana.

Responsibilities

• Support & Execute Research Studies: Assist in planning, designing, and conducting generative and evaluative UX research studies.
• Data Synthesis & Journey Mapping: Analyze qualitative user feedback and quantitative behavioral metrics to build user personas, task analyses, and comprehensive user journey maps.
• AI Workflow Integration: Adopt AI-driven tools to streamline research pipelines, evaluate human-AI trust, and analyze automated transcripts.
• Cross-Functional Collaboration: Work alongside Product Managers and Engineers to align user research insights with technical architecture and product roadmaps.
• Research Operations: Help manage participant recruitment pipelines, study logistics, and internal research documentation.
• UX Quality Assurance: Conduct product benchmarking, track competitor software developments, and review platform features to identify usability friction.

Eligibility

• Currently pursuing or completed a Bachelor’s or Master’s degree (B.E / B.Tech / B.Sc / M.E / M.Tech / M.Sc) in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, Computer Science, or related fields.

Skills

• AI-First Mindset: Eagerness to research AI-driven products, prompt workflows, and human-AI trust models.
• UX Research Fundamentals: Practical knowledge of research methodologies such as heuristic evaluations, context mapping, and semi-structured user interviews.
• Tool Proficiency: Experience with usability platforms (UserTesting, UserZoom), survey tools (Qualtrics, Typeform), and design tools (Figma, Miro).
• Analytical Capabilities: Ability to synthesize complex, ambiguous datasets into structured, actionable insights.
• Communication & Enterprise Curiosity: Strong storytelling skills to articulate user behavior, paired with enthusiasm for solving enterprise B2B SaaS challenges.

Benefits

• 1:1 Mentorship: Direct coaching from a senior Sprinklr researcher and structured onboarding into enterprise SaaS design.
• Professional Development: Weekly workshops covering personal branding, executive presentation skills, and career pathing.
• Executive Exposure: Opportunities to present research findings directly to senior product leadership.