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Sabre

Bangalore · Hybrid

Product Support Analyst I

Full-timePosted
Salary
₹6.8–8.1 LPAEstimated from AmbitionBox data for this role at Sabre. The employer has not stated pay.
Experience
0–1 yearsFreshers welcome
Eligible batches
2024 · 2025 · 2026
Degree
Any graduate
Location
BangaloreHybrid

About the role

Sabre is looking for a Product Support Analyst I to join its Bengaluru office. The role involves analysing, reproducing and resolving a range of technical issues reported by customers using Sabre’s reservation and travel solutions. You will act as the first line of support, collaborate with internal teams and ensure timely, high‑quality service across multiple shifts.

Responsibilities

  • Analyse customer‑reported problems, replicate issues and drive resolution under supervision.
  • Research application functionality and guide customers on best practices and system maintenance.
  • Collaborate with advanced support, account managers, implementation and development teams to meet service expectations.
  • Communicate clearly in written and spoken English with global customers and internal stakeholders.
  • Prioritise tasks, manage time effectively and maintain a sense of urgency for critical incidents.
  • Provide exemplary customer service while adhering to defined SLAs.

Eligibility

  • Graduate degree (any discipline) with a desire for technical work.
  • Strong analytical, troubleshooting and problem‑solving abilities.
  • Excellent English communication skills, both written and verbal.
  • Ability to work under pressure, multitask and handle complex issues.

Skills

  • SQL and API knowledge.
  • Familiarity with XML and ITIL concepts.
  • Experience or interest in travel‑industry reservation systems (e.g., Sabre, Galileo, Amadeus).
  • Basic understanding of Salesforce CRM.
  • Good teamwork and time‑management capabilities.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • SQL
  • API
  • XML
  • ITIL
  • Salesforce
  • English

Nice to have

  • Travel industry
  • Reservation systems
Tailor my resume with these

Benefits

  • Exposure to a leading AI‑native travel technology platform.
  • Opportunities to work across multiple shifts, including weekends and holidays.
  • Professional growth through interaction with global customers and internal experts.
Apply now

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About Sabre

Sabre is a leading software and technology company that powers the global travel industry.

Founded 1960 · 1001-5000 employees · HQ Southlake, USA

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