Community Associate - Email Support

Poshmark is hiring a Community Associate - Email Support (Night Shift) for freshers and early-career professionals in Chennai.

About the role

The Poshmark Off Campus Drive 2026 places you on the front line of the Poshmark community, providing excellent email support to users across the United States.

Responsibilities

• Engage with Poshmark users via email in a timely, friendly, and professional manner.
• Demonstrate empathy through thoughtful and prompt resolutions for the community of buyers and sellers.
• Research, troubleshoot, and recommend solutions for open orders, payment issues, and account-related queries.
• Gather feedback and suggestions from the community and share them with product and operations teams.

Eligibility

• Any graduate with strong English communication skills.
• 0-2 years of customer service or community support experience, preferably in eCommerce.
• Must be based in Chennai for hybrid work.

Skills

• Strong Macbook navigation and typing skills.
• Familiarity with Salesforce Service Cloud and G-Suite tools is a plus.
• Excellent written and verbal English with keen attention to detail.

Benefits

• Competitive package along with comprehensive onboarding and hands-on training during the initial weeks.
• Clear growth path with mentorship and team-lead potential after 12 months, plus a community-driven and inclusive work culture.