Description
About the role
NTT DATA is seeking enthusiastic and driven graduates for the position of Networking Remote Technical Support Engineer (L1). This is an excellent entry-level opportunity for candidates holding a Bachelor’s degree in Information Technology, Computing, or a related field.
Responsibilities
- Maintain the support process and ensure that requests for support are handled according to established procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
- Identify and resolve problems following agreed procedures and carry out agreed maintenance tasks.
- Prioritize, diagnose, and investigate causes of incidents to seek resolution.
Eligibility
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
- Associate level certification in different Networking technologies is highly preferred.
- Entry-level experience in networking technologies, remote technical support, diagnosis, and troubleshooting.
Skills
- Knowledge of management agent concepts, redundancy concepts, and remote console architecture.
- Knowledge of vendor technologies such as Cisco, Juniper, Aruba, RiverBed, etc.
- Customer service-orientated with pro-active, analytical, and logical thinking.
Benefits
- Best in Industry salary.
- Hybrid working model based in Bangalore, Karnataka.
Skills
· 8 totalRequired5
Nice to have3
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