Trainee Transaction Processing Officer

About the role

The Trainee Transaction Processing Officer at Mphasis works from the office in Bangalore or Pune, handling transaction‑processing tasks, client email queries and ensuring service‑level agreements are met. The role demands strong written and verbal communication, analytical thinking, basic MS Word/Excel skills, and the ability to type accurately while multitasking across multiple screens.

Responsibilities

• Process assigned transaction tasks following defined SLAs.
• Provide timely solutions to client queries via email.
• Maintain productivity and accuracy targets.
• Keep up‑to‑date product knowledge and adhere to schedules.
• Follow company compliance policies and work entirely from the office.
• Adapt to flexible shift timings as required.

Eligibility

• Indian citizenship with no academic backlogs.
• Any graduate or postgraduate degree (2024 batch).
• 1–3 years of relevant experience.
• Willingness to work from Mphasis locations and flexible shifts.
• Valid government‑issued ID.

Skills

• Excellent written and verbal communication.
• Analytical and logical reasoning ability.
• Basic proficiency in MS Word and MS Excel.
• Typing speed of at least 30 WPM with 90% accuracy.
• Efficient keyboard usage and multitasking across screens.
• Understanding of SLA requirements and ability to work under pressure.

Benefits

• Competitive industry‑standard salary (Best in Industry).
• Exposure to large‑scale transaction processing operations.
• Opportunity to develop strong client‑service and analytical skills.
• Flexible shift schedules.
• Work from modern office locations in Bangalore and Pune.