Associate Support Engineer

About the role

Mattel is looking for an Associate Support Engineer to provide hands‑on development and incident support for its Salesforce TPM & KAM application, ensuring smooth operation and timely issue resolution for global business teams.

Responsibilities

• Resolve incidents, break‑fix issues and enhance the Salesforce TPM & KAM application while meeting SLA targets.
• Serve as the primary contact for escalated tickets, troubleshooting functionality and data‑integrity problems.
• Collaborate with analysts and global stakeholders to gather requirements and support new feature development.
• Participate in the full development lifecycle, including design, coding, code reviews, testing, deployment and post‑deployment support.
• Perform system maintenance, apply Salesforce releases, patches and configuration changes, and monitor performance for optimization.
• Document support processes, known issues and solutions in the knowledge base.

Eligibility

• Bachelor’s or Master’s degree in Computer Science, Information Systems or a related field.
• 1–2 years of experience in Salesforce administration/support, especially Consumer Goods Cloud and Trade Promotion Management.
• Experience with Salesforce Field Service, Einstein Analytics, MuleSoft and integration tools.

Skills

• Salesforce platform expertise (Consumer Goods Cloud, TPM, Field Service, Apex).
• Data integration and API management (MuleSoft, Salesforce integration tools).
• Declarative automation (Flows, validation rules, approval processes).
• Einstein Analytics and reporting.
• Strong problem‑solving and coding abilities.

Benefits