New Campus Associate

About the role

Sutherland is hiring fresh 2026 graduates as New Campus Associates to deliver customer experience and support across calls, email, chat and social media. The role involves resolving queries, meeting satisfaction and productivity targets, adhering to service‑level agreements, and maintaining data security while working rotational shifts in major Indian cities.

Responsibilities

• Handle customer inquiries via phone, email, chat and social platforms.
• Provide accurate resolutions within defined timelines and meet monthly satisfaction and productivity goals.
• Achieve contact‑center statistics and contractual SLA metrics.
• Follow non‑disclosure agreements and data‑security policies.
• Complete mandatory upskilling programs, e‑courses and coaching sessions.
• Maintain schedule adherence, attendance standards and contribute to reducing program shrinkage.

Eligibility

• 2026 pass‑out candidates from any full‑time undergraduate or postgraduate program (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA).
• Must reside within 25 km of the assigned office location.
• Willingness to work rotational shifts, including night shifts.

Skills

• Excellent verbal and written English communication.
• Strong typing ability for digital interactions.
• Analytical thinking and problem‑solving capabilities.
• Teamwork and time‑management skills.
• Flexibility to adapt to shift schedules.

Benefits

• Cab facilities provided within a 25 km radius of the office.
• Opportunities for continuous learning through upskilling programs.
• Exposure to a global digital transformation environment.
• Competitive entry‑level salary package.