Pune · On-site

IT Tech Analyst I

Full-timePosted 28 Jul

Salary: ₹6–12 LPAEstimated — not stated by the employer.
Experience: 1–6 years
Eligible batches: 2024 · 2025 · 2026
Degree: Any Degree
Location: PuneOn-site

About the role

Johnson Controls is seeking an IT Tech Analyst I to assist in delivering and supporting standardized as well as complex IT services and operational processes.

Responsibilities

Assist in the design, integration, development, testing, and deployment of IT services, applications, and processes.
Provide first-level technical support for IT services, including issue intake, initial triage, and proper escalation.
Collaborate with internal technical teams to investigate, resolve, and track IT service tickets through to completion.
Support multiple standardized IT services and complex solutions across regional functional areas and locations.
Maintain up-to-date service documentation, support materials, operational runbooks, and process guides.

Eligibility

University Degree (Bachelor’s) with 1 year of relevant IT experience, OR
A 2-year degree/diploma with 6 years of relevant IT experience, OR
An equivalent combination of educational background and practical work experience.

Skills

Hands-on experience supporting, testing, deploying, or troubleshooting enterprise IT services or processes.
Proven ability to deliver first-level support, assess technical issues, and partner with core engineering teams on resolution.
Strong analytical and problem-solving skills paired with meticulous attention to detail and task follow-through.