Desktop Support Engineer

About the role

HP is hiring for the position of Desktop Support Engineer, with the internal title listed as Field Technical Support Associate 1. Candidates with B.E/B.Tech or any degree qualification can apply for this opportunity.

Responsibilities

• Deliver tailored post-sales software and technical services to local customer accounts.
• Respond to customer technical queries and service requests.
• Understand customer requirements and work toward appropriate solutions.
• Troubleshoot IT infrastructure problems.
• Investigate technical issues and identify possible resolutions.
• Use proactive monitoring to identify and help prevent potential issues.

Eligibility

• Education: B.E/B.Tech or any degree qualification.
• Experience: Freshers and experienced candidates can apply.
• Technical Support: Interest or experience in IT support and technical troubleshooting.
• IT Infrastructure: Basic understanding of IT infrastructure and common technical issues.

Skills

• Problem Solving: Ability to investigate and resolve technical problems.
• Customer Service: Ability to understand customer requirements and maintain customer satisfaction.
• Monitoring: Understanding of proactive monitoring concepts is beneficial.
• Communication: Clear communication with customers and internal stakeholders.