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Gautam Buddha Nagar · On-site

Administrator - Desk Side Services, AMT Asset Management Software

Full-timePosted
Salary
₹3–6 LPAEstimated from Glassdoor
Eligible batches
2024 · 2025 · 2026
Location
Gautam Buddha NagarOn-site

About the role

The Administrator for Desk Side Services will develop and maintain automation tools that support asset management and ITIL processes. Working from the Gautam Buddha Nagar office, you will ensure solutions meet quality and cost standards while delivering high‑quality code and responding to client requests.

Responsibilities

  • Implement best practices in asset management to comply with company policies and regulatory standards.
  • Provide on‑call support for escalated incidents, performing root‑cause analysis with asset management tools.
  • Maintain the knowledge base, conduct training for new hires, and coach analysts to boost team capability.
  • Resolve tickets within agreed SLA limits, using asset management software to track and manage incidents.
  • Drive positive customer experiences and high CSAT scores through first‑call resolution and minimizing reopened cases.

Eligibility

  • Strong analytical and problem‑solving abilities.
  • Excellent communication and interpersonal skills.
  • Optional but valuable certifications: ITIL Foundation and Asset Management certification.

Skills

  • In‑depth knowledge of asset management services and tools.
  • Proficiency with ticketing systems and incident management processes.
  • Ability to work independently and collaboratively in a fast‑paced environment.

Resume keywords

Asked for

  • Asset management
  • Ticketing systems
  • Incident management
  • Analytical
  • Problem solving
  • Communication

Nice to have

  • ITIL foundation
  • Asset management certification
Tailor my resume with these

Benefits

  • Opportunity to work with a global technology leader.
  • Access to learning and development programs.
  • Engagement in innovative automation projects across diverse industries.
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About HCLTech

Indian IT services company that runs software, cloud and engineering projects for large businesses worldwide and sells its own HCLSoftware products.

Founded 1991 · 5000+ employees · HQ Noida, Uttar Pradesh, India

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