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Figma

Bengaluru · Hybrid

Technical Quality Specialist

Full-timePosted
Salary
Not disclosed
Experience
2–6 years
Eligible batches
2020 – 2024
Location
BengaluruHybrid

About the role

Figma is seeking a Technical Quality Specialist for its Bengaluru office to lead quality initiatives within Customer Support. The role blends deep product knowledge with strong debugging skills to resolve high‑impact bugs, improve support workflows, and partner with Engineering and Product teams.

Responsibilities

  • Develop expertise in Figma’s architecture and customer workflows to diagnose complex issues.
  • Handle customer interactions via chat, email, or video, owning end‑to‑end resolution of critical bugs.
  • Collaborate with Engineering and Product to drive timely fixes and communicate progress.
  • Engage with users on social media and community platforms to provide support.
  • Suggest and implement enhancements to debugging tools, support processes, and knowledge bases.
  • Create internal documentation and training material to scale support capabilities.

Eligibility

  • Minimum 2 years of experience in technical support, support engineering, or QA within a SaaS environment.
  • Strong troubleshooting skills across macOS, Windows, iOS and Android platforms.
  • Ability to work flexible shifts that include evenings and occasional weekends.

Skills

  • Proficient in debugging REST APIs, OAuth flows and third‑party integrations.
  • Working knowledge of JavaScript/TypeScript, HTML, CSS and React.
  • Excellent analytical, problem‑solving and communication abilities.

Resume keywords

Terms from this listing. Many screening tools match exact words, so mirror the ones you genuinely have.

Asked for

  • Troubleshooting
  • Debugging
  • Mac
  • Windows
  • iOS
  • Android
  • REST API
  • OAuth
  • JavaScript
  • React

Nice to have

  • Figma
  • Adobe suite
  • Sketch
  • Framer
Tailor my resume with these

Benefits

  • Hybrid work model from the Koramangala office.
  • Opportunity to shape quality standards for a fast‑growing product team.
  • Inclusive culture that supports diverse perspectives and career growth.
Apply now

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About Figma

Figma is a collaborative design platform that enables teams to create, prototype, and share designs in real time. Known for its web‑first approach, it powers product development across the globe.

Founded 2012 · 5000+ employees · HQ San Francisco, United States

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