Central Operations Support Executive

About the role

The Central Operations Support Executive works remotely to oversee seller operations, monitor daily metrics, trigger field assistance, manage stakeholders, and drive process improvements across Amazon's external fulfillment network. The role requires strong analytical thinking, ownership, and the ability to work weekends and shifts.

Responsibilities

• Monitor the performance of assigned seller sites via outbound calls, emails, and coordination with field executives.
• Act as a liaison between sellers, field teams, and internal/external agencies to ensure timely execution of operations.
• Train and guide sellers to adhere to Amazon’s standards and operational practices.
• Develop, implement, and refine SOPs, analyze data, and propose enhancements that improve the seller experience.
• Be available to work on weekends as needed.

Eligibility

• Bachelor’s degree in a quantitative or technical discipline such as computer science, engineering, or statistics.
• Proficiency with Microsoft Excel.
• Preferred: experience with SQL.

Skills

• Excel
• SQL
• Data analysis
• Stakeholder management
• Process improvement

Benefits