Network & Svcs Operation Associate

About the role

Accenture is hiring for Network & Svcs Operation Associate role. The role involves solving routine problems, establishing strong client relationships, and providing excellent customer support.

Responsibilities

• Log customer/client/vendor problem/request/issues in ticketing tools and ensure proper documentation
• Manage the database for dispatch of metro-based field technicians
• Perform root cause analysis to operational problems and follow defined procedures to resolve correctly and update tools and documents accordingly

Eligibility

• Any graduation
• 0-2 years of experience
• Good networking knowledge and customer support experience preferred

Skills

• Problem-solving skills
• Strong analytical skills
• Excellent English speaking and writing skills

Benefits

• Opportunity to work with a leading global professional services company
• Chance to enhance customer satisfaction and drive sales growth