Dialpad

About Dialpad

Dialpad is an American AI-powered business-communications and customer-intelligence company headquartered in San Ramon, California. The company's cloud platform brings together business phone, video meetings, team messaging, contact-center, and sales-engagement products, layered with proprietary speech-recognition and natural-language-processing capabilities marketed under the Dialpad Ai brand for real-time transcription, summarization, coaching, and sentiment analysis. Dialpad was founded in 2011 by Craig Walker and a team of engineers who had previously built GrandCentral, the consumer voice product that Google acquired and later launched as Google Voice. The company has since grown through both organic product expansion and acquisitions, including TalkIQ (voice analytics), UberConference (web conferencing), and Highfive (video collaboration), to become a unified communications-as-a-service vendor competing with players such as Zoom Phone, RingCentral, and 8x8. Dialpad operates an engineering and customer-experience presence in India, with an office in Bangalore that contributes to product engineering, AI/ML, support, and global field-engineering work for the Dialpad platform. Indian fresher hiring at Dialpad typically feeds into associate-software-engineer, frontend, backend, machine-learning-engineer, quality-engineer, and technical-support roles, sourced through campus and off-campus channels at Indian engineering institutes. Dialpad has positioned its long-term strategy around real-time conversational AI for revenue and support teams, with sustained investment in proprietary speech models, contact-center automation, and an integrated workspace that consolidates voice, messaging, video, and AI agents.

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