Product Support Intern

About the role

Zycus is looking for enthusiastic and driven fresh graduates to join as Product Support – Interns. In this role, you will work closely with global customers and internal teams to support Zycus’ AI-driven procurement solutions.

Responsibilities

• Act as the first point of contact for customers, handling queries and issues via email, chat, and calls
• Support Zycus Procurement Applications (Source-to-Pay suite)
• Collaborate with Technical Account Management and cross-functional teams to resolve customer issues efficiently
• Assist in product configuration, troubleshooting, and incident management
• Participate in User Acceptance Testing (UAT) and validation processes
• Contribute to knowledge sharing, process improvements, and automation initiatives

Eligibility

• MBA or Engineering Graduate (B.E./B.Tech) in Computer Science, IT, Electronics, Mechanical, or related fields
• 2025 and onwards passout ONLY
• 0–1 year of experience (freshers can apply)
• Strong written and verbal communication skills
• Basic understanding of technical concepts and SaaS products
• Familiarity with MS Excel and analytical thinking
• Willingness to work in rotational shifts (including night shifts if required)

Benefits

• Hands-on experience with enterprise AI-driven procurement solutions
• Exposure to global clients and real-world business challenges
• Opportunity to work with cross-functional teams in a fast-paced environment
• Skill development in product support, analytics, and customer engagement