Software Engineer I

About the role

ZoomInfo is looking for a fresh‑out graduate or early‑career professional to join its Salesforce support team in Bangalore. You will help keep the Salesforce platform running smoothly, resolve user tickets, and assist with data‑management tasks while gaining exposure to real‑world enterprise data operations.

Responsibilities

• Monitor Salesforce performance, log bugs, and act on issues based on severity.
• Handle day‑to‑day support tickets, providing timely and accurate resolutions.
• Perform basic troubleshooting, data loads (import, update, export, upsert) and maintain data integrity.
• Assist QA with smoke and regression testing of support‑related fixes.
• Create and maintain documentation for common support workflows.
• Collaborate with senior engineers and business stakeholders for escalated problems.

Eligibility

• 0–2 years of experience in business analysis, systems analysis, QA or related tech roles.
• Bachelor’s degree in Computer Science, Electronics, or a comparable engineering discipline.
• Strong analytical mindset and eagerness to learn.

Skills

• Basic Salesforce configuration and data‑loading tools (Data Loader, Workbench, Import Wizard).
• Understanding of software delivery lifecycles, API testing (Postman) and database fundamentals.
• Proficiency in SQL, DBMS concepts and problem‑solving.
• Good communication and teamwork abilities.

Benefits

• Hybrid work model with flexibility.
• Opportunity to work on a leading B2B data platform.
• Learning and up‑skilling programs.
• Competitive salary package.