Customer Service Analyst

About the role

The Customer Service Analyst 1 is an entry‑level position based in Mumbai, focused on handling external client queries, performing analyses to meet client needs, and ensuring issues are resolved promptly while adhering to risk and compliance standards.

Responsibilities

• Serve as the primary liaison for internal partners and external customers, coordinating with relevant teams to diagnose and resolve issues.
• Process customer inquiries efficiently, following departmental guidelines to maintain service quality.
• Conduct analyses required to satisfy client requirements and deliver actionable insights.
• Communicate resolutions clearly and professionally to customers.
• Assess and manage risk in business decisions, complying with laws, policies, and ethical standards, and escalating control issues when necessary.

Eligibility

• Previous experience in customer service or related fields is preferred.
• Strong investigative, analytical, and risk‑management capabilities.
• Excellent written and verbal communication skills.
• Ability to present ideas, influence stakeholders, and drive change.
• Bachelor's degree or equivalent academic qualification.

Skills

• Analytical skills
• Microsoft Office proficiency
• Effective communication
• Customer service orientation
• Risk management awareness

Benefits