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Zimperium

Remote

Technical Product Support Engineer - Mobile Apps & Cybersecurity (India)

Full-timePosted
Salary
Not disclosed
Experience
5 years
Eligible batches
2021
Degree
Bachelor's
Location
Remote
Apply by
13 Jan 2027

About the role

Zimperium is seeking a Technical Product Support Engineer who will act as the primary technical liaison for customers using its mobile‑app protection suite. The role is fully remote and focuses on Android, iOS and hybrid applications, helping clients troubleshoot security‑related issues while ensuring high satisfaction and adherence to service‑level agreements.

Responsibilities

  • Provide expert technical assistance for Android and iOS applications, diagnosing crashes and security alerts.
  • Collaborate with product, engineering and cross‑functional teams to resolve complex problems.
  • Create and maintain knowledge‑base articles, troubleshooting guides and other documentation.
  • Stay current with the latest trends in mobile security, platform updates and threat‑defense technologies.
  • Maintain two‑way communication with customers, own reported issues and drive them to resolution within defined SLAs.

Eligibility

  • Bachelor’s degree in Computer Science, Cybersecurity, Information Technology or a comparable engineering discipline.
  • At least five years of experience in customer‑support or post‑sales service roles, preferably with security‑focused software.
  • Strong written and verbal communication skills, with the ability to convey technical concepts to non‑technical audiences.

Skills

  • Solid understanding of mobile application development and debugging on Android and iOS.
  • Proficiency with Android Studio, Xcode and related instrumentation tools.
  • Experience in Java or related programming languages and scripting for troubleshooting.
  • SQL knowledge for database query tasks.
  • Familiarity with SaaS delivery models and cloud‑based security solutions.

Resume keywords

  • Android
  • iOS
  • Java
  • SQL
  • Android Studio
  • Xcode
  • Scripting
  • Debugging
  • Mobile application development
  • SaaS
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Benefits

  • Opportunity to work with a market‑leading mobile‑security platform powered by AI.
  • Remote‑first work environment offering flexibility and work‑life balance.
  • Collaboration with a fast‑growing, globally recognised security team.
  • Continuous learning through exposure to cutting‑edge mobile threat research.
Apply now

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