Associate - Fraud Analyst

About the role

Wipro is hiring fresh candidates for the role of Associate - Fraud Analyst in Hyderabad.

Responsibilities

• Assist customers with shopping-related queries, orders, and transactions.
• Verify purchase details to ensure secure and accurate processing.
• Identify unusual shopping behavior and report potential fraud risks.
• Maintain accurate records of customer interactions and resolutions.
• Provide timely support to ensure a smooth and secure shopping experience.

Eligibility

• Excellent written and verbal communication skills in English.
• Basic knowledge of fraud prevention, shopping processes, and customer support operations.
• Proactive attitude with a positive approach to handling tasks and customer concerns.
• Ability to handle sensitive or inappropriate content with professionalism, maturity, and emotional resilience.