Trainee Process Consultant

About the role

Sagility is actively scheduled to hire for the role of Trainee Process Consultant. Candidates with Any Graduate qualification are eligible to apply.

Responsibilities

• Processing healthcare insurance claims, handling incoming queries, making outgoing calls, and executing actions in alignment with corporate guidelines.
• Reviewing, investigating, and performing system adjustments, remittance entries, or claim denials by utilizing internal policy handbooks.
• Inputting accurate consumer demographic data into the company database platform to keep customer profile records continuously updated.
• Maintaining high customer satisfaction ratings by executing tasks within designated Turnaround Time (TAT) metrics and client Service Level Agreements (SLAs).
• Utilizing professional standards and established internal procedures to resolve immediate customer issues or escalating queries to management when necessary.

Eligibility

• Possess basic knowledge of Claims Administration workflows (Voice operations).
• Exceptional customer and client interaction capabilities with a passion to manage customer escalations.
• Experienced or proficient in managing consumer advocacy paths.
• Excellent usage of Microsoft Excel to compile, collate, and summarize multi-layered datasets.
• Good reasoning, active listening, and strong analytical skills.

Skills

• Basic knowledge of Claims Administration workflows (Voice operations).
• Microsoft Excel.
• Microsoft Office Suite ecosystem.
• Strong alpha-numeric typing skills and general computer navigation agility.
• Effective fluent communication in English (both verbal and written modes).

Benefits

• Best in Industry salary.