Graduate Trainee (Client Service Desk Administrator)

About the role

NTT DATA is hiring for the role of Graduate Trainee (Managed Services Client Service Desk Administrator) in Bangalore.

Responsibilities

• Administrative Support: Provide entry-level administrative tasks and support services to the Managed Services Client Service Desk team.
• Ticket Management: Receive, validate, and log client requests, accurately capturing the details of the request.
• Escalation Handling: Assist with analyzing and interpreting requests to ensure correct categorization and prioritization.
• Documentation: Ensure all relevant documents related to tickets and requests are maintained, including client information.
• Shift Operations: Work efficiently within a 24×7 shift structure, based on a defined roster as required by the business.

Eligibility

• Educational Background: High School Certification (12th Pass), Diploma, or Any Degree.
• Experience: Freshers are welcome. Candidates with basic to moderate experience in the Technology Industry and Call Centre environment are also highly encouraged to apply.
• Required Skills: Strong and effective verbal and written communication skills, methodical approach to ticket resolution, and excellent attention to detail.

Skills

• Strong and effective verbal and written communication skills.
• Methodical approach to ticket resolution and excellent attention to detail.
• Client-focused mindset with the required integrity to ensure retention.
• Ability to use sound judgment to escalate issues to a higher level.

Benefits

• Opportunity to work with a top global IT services provider.
• Chance to develop strong communication and problem-solving skills.
• 24×7 shift structure with a defined roster.