Sholinganallur · On-site
Process Associate - Voice
- Salary
- ₹1.8–2.6 LPA
- Experience
- 0–1 yearsFreshers welcome
- Eligible batches
- 2025 · 2026
- Location
- SholinganallurOn-site
About the role
HCLTech is hiring fresh graduates as RCM Customer Service Executives (Voice/Semi‑Voice/Non‑Voice) in Sholinganallur, Tamil Nadu. The role supports US‑shift operations, handling claim‑related calls with healthcare providers and insurers while ensuring accurate reimbursement.
Responsibilities
- Make outbound calls to providers and insurers to follow up on claims and payments.
- Investigate and resolve denied or under‑paid claims.
- Maintain precise records of all communications and transactions.
- Perform pre‑ and post‑call analysis and aim to resolve issues on first contact.
- Update daily account‑wise interaction logs and meet performance targets.
- Identify process gaps, document requirements and suggest improvements.
Eligibility
- Fresh graduates from the 2025 or 2026 batch.
- Willingness to work US‑shift timings.
- Strong command of spoken and written English.
Skills
- Excellent verbal and written communication.
- Active listening and customer‑centric attitude.
- Accurate data‑entry and typing proficiency.
- Ability to multitask and manage high call volumes.
- Analytical mindset with problem‑solving capability.
- Sound judgment for decision‑making.
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About HCLTech
HCLTech (HCL Technologies Limited) is an Indian multinational information-technology services and consulting company headquartered in Noida, Uttar Pradesh, with a global delivery network spanning India, the Americas, Europe, and Asia-Pacific.
Founded 1991 · 5000+ employees · HQ Noida, Uttar Pradesh, India
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