Process Associate – Voice Process (F&A, Healthcare, SCM)

About the role

HCLTech is hiring fresh Arts and Science graduates as Process Associates for its Voice Process handling Finance & Accounting, Healthcare and Supply Chain Management domains. The role focuses on responding to customer queries via email and chat, maintaining accurate records, and helping resolve issues while learning the fundamentals of business process services.

Responsibilities

• Respond promptly to customer queries through email and chat channels.
• Enter, update and manage data across multiple operational systems.
• Investigate customer problems, provide appropriate solutions, and escalate complex cases.
• Maintain high levels of customer satisfaction by following process guidelines.
• Collaborate with team members and seek assistance when required.
• Adhere to quality and accuracy standards in all communications.

Eligibility

• Bachelor’s degree in Arts, Science or any other eligible discipline.
• Graduation batch years 2024, 2025 or 2026.
• Freshers with no prior work experience.
• Strong written English communication skills.
• Candidates with B.E., B.Tech, IT or MCA qualifications are not eligible.

Skills

• Excellent written communication for email and chat support.
• Customer service orientation and problem‑solving ability.
• Accurate data entry and record‑keeping.
• Attention to detail and ability to follow procedures.
• Teamwork and professional attitude.

Benefits

• Industry‑competitive salary (described as best in the industry).
• Structured training and growth opportunities in a global technology services firm.