Staff Automation Engineer, Platform Engineering
Full-timePosted
- Salary
- Not disclosed
- Experience
- 5–6 years
- Eligible batches
- 2020 · 2021
- Degree
- Bachelor's
- Location
- Remote
- Apply by
- 12 Jan 2027
About the role
Genesys is seeking a senior automation engineer to lead the test automation framework for its Cloud Contact Center platform. The position is fully remote and focuses on ensuring reliability and performance across voice, digital and AI‑driven experiences.
Responsibilities
- Design, develop and maintain a scalable automation framework, including coding standards and reusable libraries.
- Create automated test suites for voice, chat, messaging, email and AI conversational flows.
- Execute manual and exploratory testing where automation is not feasible, covering end‑to‑end call and conversation scenarios.
- Validate AI components such as bots, intent recognition, knowledge surfacing and summarisation.
- Integrate automated tests into CI/CD pipelines for continuous testing and release readiness.
- Collaborate with developers, product owners and managers in agile sprints to refine acceptance criteria and plan test deliverables.
Eligibility
- At least five years of hands‑on test automation experience.
- Bachelor’s degree in computer science, engineering or a related field, or equivalent practical experience.
Skills
- Proficiency in Python, Java, JavaScript or TypeScript for automation scripting.
- Experience with Selenium, Playwright, Cypress or similar automation tools.
- API testing expertise using Postman, REST Assured and knowledge of REST, JSON and OAuth.
- Strong grasp of manual testing techniques and the full software testing lifecycle.
- Familiarity with agile/Scrum processes, Jira and Git‑based source control.
- Understanding of CI/CD pipelines and cloud‑based deployment workflows.
Resume keywords
Asked for
- Python
- Java
- JavaScript
- TypeScript
- Selenium
- Playwright
- Cypress
- Postman
- REST
- JSON
Nice to have
- Genesys cloud
- NLP
- LLM
- Voice bots
- AI testing
Benefits
- Opportunity to work on AI‑powered technology used by thousands of global organisations.
- Flexible‑first culture with remote work and global collaboration.
- Access to mentorship, learning programs and leadership development.
- Paid volunteer time, well‑being resources and family‑focused benefits.
You'll apply on himalayas.app
Apply link checked by CareersAt.Tech and re-tested nightly. You never pay to apply. Report listing
About Genesys
Genesys delivers AI‑powered cloud solutions that help organisations create superior customer and employee experiences worldwide.
Founded 1990 · 5000+ employees
More about Genesys
