Software Support Engineer – I

About the role

Esko, a part of Veralto’s Product Quality & Innovation companies, is officially inviting applications for the Software Support Engineer – I role at its Bangalore office.

Responsibilities

• Act as the primary point of contact for customers reporting technical issues with Esko software solutions.
• Gather accurate information and resolve common, known issues utilizing documentation, knowledge bases, and standard procedures.
• Identify complex issues requiring escalation and ensure a clear, complete handover to Level-2 engineering teams.

Eligibility

• Bachelor’s degree or equivalent practical IT experience.
• 1–2 years of experience in IT support, software application support, or installation support.

Skills

• Fundamental understanding of how web applications work, gained through experience or technical qualification.
• Strong analytical mindset with a calm, methodical approach to diagnosing and resolving software issues.