International Voice Process Executive

About the role

The International Voice Process Executive position is an entry‑level customer service role at Cognizant’s Coimbatore centre. Fresh graduates from the 2024‑2026 batches will handle inbound and outbound calls for global customers, primarily from the US, in a 24×7 environment with rotational shifts and weekly offs.

Responsibilities

• Answer and place customer calls professionally, ensuring clear English communication.
• Understand and analyse customer queries, providing timely resolutions or appropriate escalations.
• Accurately document interactions and update relevant systems with customer and process information.
• Maintain a customer‑first attitude, adhering to quality and process standards.
• Adapt to rotational shift schedules and weekly offs while delivering consistent service.

Eligibility

• Any graduate degree (B.E, B.Tech, B.Sc, MCA, etc.) completed by the time of interview.
• Graduation batches 2024, 2025 or 2026.
• Freshers with 0–11 months of experience; candidates with more experience are not considered.
• No active backlogs or arrears.
• Excellent spoken and written English communication skills.

Skills

• Strong English communication (speaking, reading, writing).
• Effective listening and comprehension.
• Customer‑service orientation and professionalism.
• Problem‑solving and decision‑making abilities.
• Accurate documentation and system update skills.
• Adaptability to rotational shifts and diverse customer backgrounds.

Benefits

• Competitive industry‑aligned salary package for freshers.
• Opportunity to work with international customers and gain global exposure.
• Structured training and onboarding for voice process operations.
• Rotational shift schedule with weekly offs to ensure work‑life balance.