Trainee, Global IT Technical Support

About the role

The Global IT Technical Support Trainee will join Konecranes' IT operations in Pune, handling user service requests, assessing and escalating incidents, and supporting Windows‑based environments. The role offers hands‑on exposure to enterprise IT processes, 24×7 shift work, and collaboration with cross‑functional teams.

Responsibilities

• Receive and classify IT service requests through the ticketing tool, routing them for approval when needed.
• Assess incident severity, determine appropriate response, and escalate to L2/L3 teams.
• Follow established IT processes and policies to maintain service quality and compliance.
• Participate in IT project activities, coordinating with stakeholders to meet timelines.
• Identify recurring issues, document problem areas, and communicate findings to technical teams.
• Support User Acceptance Testing (UAT) by assisting with test execution and feedback collection.

Eligibility

• Bachelor’s degree in Computer Science, IT or a related field (B.E/B.Tech).
• 0–1 year of experience working in a Windows environment.
• Basic understanding of operating systems, networking concepts and application support.
• Familiarity with mobile operating systems such as iOS, Android and Windows Mobile.
• Customer‑service orientation with strong communication skills.
• Willingness to learn ITIL practices and collaborate with cross‑functional teams.
• Flexibility to work in a 24×7 shift schedule.

Skills

• Windows OS troubleshooting and support.
• Fundamental networking knowledge.
• Application support and user issue resolution.
• Mobile OS basics (iOS, Android, Windows Mobile).
• Basic ITIL awareness and incident management.
• Knowledge of SCCM for endpoint management.
• Customer service and professional communication.
• Exposure to automation tools and AI‑related utilities (advantageous).

Benefits

• Industry‑standard compensation labeled as “Best in Industry”.
• Practical experience with global IT service management processes.
• Opportunities for skill development in Windows, SCCM and automation tools.