Cognizant Service Desk Off Campus 2026

About the role

Cognizant Service Desk Off Campus 2026 is now open! Cognizant is actively hiring fresh graduates for its Digital Workplace Practice (Service Desk) Role from the 2025 and 2026 batch.

Responsibilities

• Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Log, track, and resolve Service Desk tickets accurately and within defined Service Level Agreements (SLAs).
• Troubleshoot hardware and software issues to minimise downtime and disruption for client end-users.
• Collaborate with internal IT teams to escalate and resolve complex scenarios in a timely manner.
• Build and maintain knowledge base articles to enable faster resolutions for recurring issues.

Eligibility

• Any 3-year UG degree (BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) graduating in 2025 or 2026.
• Minimum 50% in X, XII, Diploma, and UG.

Skills

• Technical support skills.
• Troubleshooting skills.
• Communication skills.

Benefits

• No Service bonds.
• Cognizant sponsored Higher Education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics background).
• Night shift allowance for shift-based roles.
• Safe and comfortable cab facilities for pick-up and drop.
• Timely rewards and recognition for top performers.
• Comprehensive health insurance and group medical coverage.