Clootrack

About Clootrack

Clootrack is an Indian customer-experience (CX) analytics company headquartered in Bengaluru, Karnataka. The company builds a customer-intelligence platform that ingests structured and unstructured customer feedback — including surveys, online reviews, support tickets, and call transcripts — and uses proprietary unsupervised AI together with large-language-model integrations to surface the underlying drivers of customer experience for large enterprises and high-stakes decision-makers. The Clootrack platform connects to more than a thousand external sources to bring customer voice into a single decision-ready view. Its AI engine is designed to detect emerging experience themes without requiring predefined taxonomies, and its 'AskClootrack' assistant — powered by GPT-4 and earlier OpenAI models — provides verifiable insights traced back to verbatim customer evidence. Reported customer outcomes include reductions in churn and inbound support volume and improvements in marketing and product ROI, with deployments compliant with major enterprise security standards including GDPR, HIPAA, and ISO 27001. Clootrack serves enterprise customers across retail and e-commerce, financial services, healthcare, hospitality, and telecom. The company operates a single primary office in Bengaluru, with a fully managed delivery model in which in-house analysts configure and operate the platform on behalf of customers. Indian fresher and early-career hiring at Clootrack typically targets software-engineer, machine-learning, data-science, NLP, customer-success, and analyst roles, sourced through direct applications, internships, and campus placements at Indian engineering institutes.

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