Ada

Ada is a Canadian customer-service automation platform headquartered in Toronto that provides an AI-powered virtual-agent product used by enterprise support teams to resolve customer queries across digital channels.

Product SaaS Toronto, Ontario, Canada Est. 2016

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About Ada

Ada is a Canadian customer-service automation company headquartered in Toronto, Ontario. The company offers an AI-powered virtual-agent platform that lets enterprise support and customer-experience teams build, deploy, and continuously improve automated assistants across web chat, messaging apps, voice, and email, with an emphasis on resolving customer queries end-to-end rather than only deflecting them.

Ada was founded in 2016 by Mike Murchison and David Hariri, and has grown into a recognized vendor in the conversational-AI and customer-service automation market alongside players such as Intercom Fin, Forethought, and the AI assistants offered by major contact-center suites. Customers include large consumer brands and digital-first companies in retail, fintech, travel, and SaaS.

Founded: 2016
Headquarters: Toronto, Ontario, Canada
Employees: 501–1,000
Type: Product
Industry: SaaS

Official pages

Careersada.cx/careers (opens in a new tab)
Websiteada.cx (opens in a new tab)
LinkedInlinkedin.com/company/ada-support (opens in a new tab)

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