Email Support Associate

About the role

Teleperformance is hiring an Email Support Associate for its Mohali centre. The role involves handling customer email queries, using MS Office and CRM tools, and ensuring timely, accurate communication. Candidates should have a minimum B2 level in English, have completed 10th + 2, and belong to the 2025‑2026 graduating batches.

Responsibilities

• Respond to inbound customer emails and resolve queries efficiently.
• Maintain accurate records of interactions in the CRM system.
• Escalate complex issues to senior teams as per guidelines.
• Adhere to quality and response‑time standards set by the organisation.
• Collaborate with teammates to share best practices and improve service.

Eligibility

• Educational qualification: 10th + 2.
• English language proficiency: Minimum B2 level.
• Graduation batch years: 2025 or 2026.
• Open to freshers and candidates with up to 1 year of experience.

Skills

• MS Office
• CRM handling
• Customer service orientation
• Email communication
• Typing proficiency

Benefits

• Supportive and inclusive workplace culture.
• Opportunities for personal and professional development.
• Focus on employee well‑being and work‑life balance.
• Access to advanced support technologies.