Junior Email Support

Poshmark is hiring

About the role

Poshmark is seeking a Junior Email Support associate to serve as a front-line representative for millions of customers across the Poshmark platform.

Responsibilities

• Provide prompt and professional front-line customer support exclusively through email channels
• Triage and respond to high volumes of time-sensitive customer inquiries
• Resolve customer issues related to order disputes, account access problems, payment concerns, and product inquiries

Eligibility

• Any Bachelor’s Degree from a recognized university
• 0 to 2 years of experience in customer service, email support, or community support roles

Skills

• Basic computer proficiency and familiarity with email tools
• Excellent written English communication skills