Associate Support Engineer (Salesforce)

About the role

Mattel is seeking an Associate Support Engineer (Salesforce) to join its global business services team in Hyderabad, India.

Responsibilities

• Deliver hands-on support for software break-fix issues, incident troubleshooting, and immediate bug remediation for the Salesforce TPM & KAM platforms.
• Track, investigate, and resolve ticket issues reported by global business units in alignment with internal Service Level Agreements (SLAs).
• Collaborate closely with systems analysts and business stakeholders to gather technical specifications for future CRM feature implementations.
• Monitor application performance, handle configuration modifications, perform regular software patches, and adapt platforms to new seasonal Salesforce releases.

Eligibility

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.
• 1 to 2 years of proven professional experience in Salesforce administration, application architecture, or technical support.
• Solid understanding of supporting Trade Promotion Planning/Management processes, including promotion execution, claim management, fund management, and performance analysis in consumer goods environments.

Skills

• Salesforce administration, application architecture, or technical support experience.
• Hands-on familiarity with Salesforce Field Service, Einstein Analytics, MuleSoft, and native Salesforce integration tools, including API integrations.
• Proficient with Salesforce declarative automation tools (Flows, validation rules, approval processes) and the ability to review Apex-based custom code in collaboration with developers.

Benefits

• Best in Industry Standards salary package.
• Opportunity to work with a global toy and entertainment company.
• Collaborative and dynamic work environment.