Associate Service Desk Analyst

About the role

CSC is hiring for the role of Associate Service Desk Analyst. This is an excellent opportunity for candidates with Any Degree or Diploma to join a dynamic TechOps team in Bangalore.

Responsibilities

• Providing support to internal/external teams for tech/operational queries.
• Troubleshooting: Investigating and solving complex technical problems related to Network, AD, Messaging, and Infra issues.
• Incident Management: Regular tracking of metrics and KPIs, adhering to defined SLAs and ITIL best practices.
• Root Cause Analysis: Debugging reported issues and performing RCA.
• Documentation: Creating and writing Service Desk procedures and End User Manuals.

Eligibility

• Graduate or Equivalent Diploma (Any Stream).
• Experience: Freshers with strong technical knowledge or experienced professionals.
• Mandatory Technical Skills: Experience in support of Windows OS, Microsoft Office, and Microsoft Exchange.
• Active Directory account management.
• Knowledge of Network and Infrastructure troubleshooting.
• Familiarity with ITIL certification or willingness to undertake it.

Skills

• Self-starting, self-motivated, and professional.
• Excellent client-oriented communication skills.
• Result-driven with a focus on continuous improvement.

Benefits

• Best in Industry salary.
• Opportunity to work with a dynamic TechOps team.
• Chance to work with a leading provider of business, legal, tax, and digital brand services.