Support Engineer 1

About the role

Oracle is hiring freshers and early-career candidates with 0 to 2+ years of experience to provide technical support for its products.

Responsibilities

• Serve as a point of contact for customers, fielding inquiries via phone or electronic channels.
• Provide technical support by troubleshooting and resolving simple issues with assigned Oracle products.
• Coordinate with experienced peers to report and support the resolution of routine issues.
• Maintain service request and product documentation and learn to create Knowledge Base articles.
• Leverage automation and AI assistance to find root causes and improve support processes.

Eligibility

• A graduate degree, preferably in Computer Science, Information Technology or a related field.
• 0 to 2+ years of experience; freshers are welcome to apply.
• Good troubleshooting, analytical and problem-solving skills.
• Ability to read, write and speak English fluently.

Skills

• Troubleshooting
• Technical support
• Good communication
• English proficiency

Benefits

• Opportunity to work with a global technology leader.
• Exposure to real customer environments, modern support tooling and continuous learning.